Page 27 - trends in automation
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“We regularly carry out usability tests.
Direct feedback from real users helps
us to continuously optimise our website
and software tools.”
Holger Stahlberg, Internet Communication
Quick to order
The direct and convenient route to sub-
sequent ordering is via the Festo online
shop. By providing full access to prices
and delivery times on a central platform,
it simplifies and accelerates the pur-
chasing process. Orders can be placed
round the clock, with no waiting times.
Complete order tracking ensures maxi-
mum transparency. Festo customers can
also track fax, e-mail and telephone
orders. Orders can be placed quickly by
adding items directly to the basket.
Entire baskets can be transformed quickly
using the import and export functions.
Comprehensive support
The Festo Support Portal provides
detailed information to ensure that cus-
tomers remain up-to-date throughout the
entire life cycle of a product. This also
applies to products that are no longer
available and for which the Support Portal
automatically suggests alternatives. All
key data is made available centrally for
fast access. The system navigator shows
you how individual components are relat-
ed to one another in the system, thereby
supporting you during commissioning
and troubleshooting. Precise data,
including production date and complete
order code, can be retrieved for many
products using the Festo product key.
Festo therefore supports each process
step with suitable software. This saves
time and leaves room for other tasks.
2.2013
trends in automation
Impulse
26
–
27
